FAQs

If you’re new to physiotherapy, we’re excited to share how it may be able to support your wellness goals.

Physiotherapists are licensed healthcare professionals who work autonomously and collaboratively alongside physicians and healthcare teams. With a patient-centred approach, physiotherapists use evidence-informed knowledge of rehabilitation sciences, anatomy, kinesiology and physiology to assess, treat, and manage pain, injuries, movement dysfunction, and chronic conditions. The goal of physiotherapy is to empower, promote independence and improve the quality of life across all ages and abilities

Physiotherapists work with clients of all ages and with a wide range of health conditions. Whether it’s pain management and rehabilitation from an acute injury like a sprained ankle or management of chronic conditions such as diabetes or heart disease, a physiotherapist can help. They also provide education and treatment aimed at health promotion and disease and injury prevention.

• Personalized exercise programs designed to improve strength, range of motion, and function

• Joint mobilization and manipulation to reduce pain and stiffness

• Modalities to relieve pain, reduce swelling, and improve movement and function

• Airway-clearance methods to assist people with breathing difficulties

• Functional activity and tolerance testing

• Return to work planning

• Recommendations for bracing and orthotic devices

• Environmental change focusing on removing barriers to function

Sourced from the Physiotherapy Association of BC

Learn more about our specific Physiotherapy services here.

Services suited to in-person care include: Craniosacral Therapy, Intramuscular Stimulation, and Anatomical Acupuncture. Book an in-person session with Meghan Curle at our Whistler, British Columbia clinic. All other services can be in person or online. See all our services here.

Virtual Physiotherapy, also known as Telehealth, is an online one-to-one video appointment with your physiotherapist. Attend your virtual appointment from home, the office, or even at the gym. Your physiotherapist will take you through an assessment of movement and mobility to help establish a working diagnosis of your injury and you’ll receive education and advice for managing your injury and/or pain. Learn more about Physiotherapy here.

Telehealth is the technology that connect patients to health care services, regardless of where they live. Using Telehealth, patients can see and talk to their health care providers over a secure and private network, facilitating supported and timely health care decisions. 

Likely, yes. Many insurers accept Telehealth care as part of a clients’ physiotherapy benefits, including, but not limited to, Great West Life and Sunlife. Check with your provider to be certain.

If your insurer covers Telehealth appointments, then yes, they are. All of our programs incorporate Telehealth physiotherapy sessions.

If you are participating in a Remote Exercise Program (REP), your physiotherapist will respond to you and anything you share—comments, questions, exercise videos—within 48-hours. Guaranteed.

We require a minimum of 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than that, or who miss their appointment, will be charged a cancellation fee.

For any products purchased through our Shop we are happy to exchange or provide a refund within 14 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For a full list of health and safety protocols, please click here.